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Specialist |
Information Systems |
COMPETITION #: 07-024
STATUS: Permanent
Part Time (0.7 FTE)
Key Responsibilities
- After initial training
on particular applications, responsible for day-to-day operations of
clinical Meditech modules to ensure a consistent approach is followed
- Specifically, serves
as a primary contact for issues related to specific clinical modules,
including using problem solving techniques to analyze and troubleshoot
end user issues/problems related to the health care information systems
(HCIS) applications;
- Create and monitor
the Help Desk tickets to resolve requests and provide timely follow
up with customers
- Design new menus/clinical
system processes by utilizing previous clinical knowledge of health
care systems, processes and family/patient needs
- Maintain and update
User database and dictionary tables
- Provides on-going
education to staff when updates to the system occur
- Consults with
the technical staff to solicit feedback on improved usage of the application
- Provides training
on HCIS systems and coordinates access set up to new employees
- Prepares documentation
for new and existing departmental system processes
- Creation of and
changes to NPR and other reports using HCIS data
- Interacts with
our external service providers and provides on going support to staff
to facilitate timely resolution of all Meditech problems
- Participates in
interdepartmental meetings
Qualifications
- College Diploma
in health related field or equivalent education and experience
- Minimum of two
experience in a Health Care setting, including experience with health
care software and health care system implementation
- Proficient computer
knowledge, including MS Office programs is required
- Ability to use
Adult education concepts for planning training sessions for staff at
all levels
- Proven ability
to work as a team member as well as work independently
- Demonstrates ability
to problem solve and strong verbal and written communication skills
- Knowledge of building
and maintaining customer relationships
- Strong organization
skills required
- Computer knowledge
of Meditech, HEAT, and SMS is considered an asset
- Previous Meditech
software experience preferred
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