Careers

Management, Professional, Technical, & Administrative Careers

Key Responsibilities:

• Answer Help Desk calls and respond to Help Desk e-mails providing first level technical support to staff
• Use Heat Help Desk system to track and monitor support calls
• Provide support to end users using remote tools (SMS, GoToAssist, Ideal Admin)
• Installation of new computer systems, printers, PDA devices and various other peripherals
• Deploy new computer systems and peripherals to end users as per departmental procedures
• Troubleshoot hardware problems for computer systems and peripherals and replace defective components as needed
• Move\relocate\setup computer systems and peripherals in support of office moves and user relocations
• Provide support for Windows Operating systems (2000/XP)
• Provide end user support related to network connectivity, wireless access, printing, basic user account administration (password resets etc.), user profile configuration, group folder access etc.
• Provide support for various versions of Microsoft Office (2000/2003)
• Install approved software on computer systems
• Create and maintain technical documentation as needed
• Other duties as assigned

Qualifications:

• Experience supporting Microsoft Windows operating systems (2000\XP)
• Knowledge and understanding of Active Directory
• Experience working with Windows Administration Tools (Active Directory, DHCP, DNS etc.)
• Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools (Ping, IPconfig, tracert etc.)
• Solid experience using and supporting Microsoft Office (2003/2003)
• Experience with replacing\repairing hardware components for computer systems and peripherals
• Team oriented with excellent interpersonal skills
• Excellent communication skills (both written and verbal)
• Ability to conduct research to solve hardware\software issues
• Well developed troubleshooting and decision making skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner
• Excellent documentation skills
• Well developed customer service skills
• Demonstrated organizational skills with the ability to prioritize concurrent issues
• Ability to work well under pressure.

All interested candidates are invited to submit their application, quoting the competition number, to:

Human Resources
Bloorview Kids Rehab
150 Kilgour Road, Toronto, Ontario M4G 1R8
Fax: (416) 424-3868
E-mail: humanresources at bloorview dot ca *(see Note below)

*Note: Copy the above e-mail address into the To field of your e-mail message and reconstruct the e-mail address by removing the spaces and replacing the “at” and “dot” with the proper symbols (@ and .) respectively.

Bloorview Kids Rehab is an equal opportunity employer.

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