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Management, Professional, Technical, & Administrative Careers

Position: Technical Support Specialist
Program/Service/Department: Information Systems

Competition #: 08-061
Permanent full time
Salary: Min: $28.12 to target $31.21

Posting Date:  April 28, 2021
Closing Date:  May 2, 2021

Key Responsibilities:

  • Answer Help Desk calls and respond to Help Desk e-mails providing first level technical support to staff
  • Use Heat Help Desk system to track and monitor support calls
  • Provide support to end users using remote tools (SMS, GoToAssist, Ideal Admin)
  • Installation of new computer systems, printers, PDA devices and various other peripherals
  • Deploy new computer systems and peripherals to end users as per departmental procedures
  • Troubleshoot hardware problems for computer systems and peripherals and replace defective components as needed
  • Move\relocate\setup computer systems and peripherals in support of office moves and user relocations
  • Provide support for Windows Operating systems (2000/XP)
  • Provide end user support related to network connectivity, wireless access, printing, basic user account administration (password resets etc.), user profile configuration, group folder access etc.
  • Provide support for various versions of Microsoft Office (2000/2003)
  • Install approved software on computer systems
  • Create and maintain technical documentation as needed
  • Other duties as assigned


  • Experience supporting Microsoft Windows operating systems (2000\XP)
  • Knowledge and understanding of Active Directory
  • Experience working with Windows Administration Tools (Active Directory, DHCP, DNS etc.)
  • Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools (Ping, IPconfig, tracert etc.)
  • Solid experience using and supporting Microsoft Office (2003/2003)
  • Experience with replacing\repairing hardware components for computer systems and peripherals
  • Team oriented with excellent interpersonal skills
  • Excellent communication skills (both written and verbal)
  • Ability to conduct research to solve hardware\software issues
  • Well developed troubleshooting and decision making skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner
  • Excellent documentation skills
  • Well developed customer service skills
  • Demonstrated organizational skills with the ability to prioritize concurrent issues
  • Ability to work well under pressure.

All interested candidates are invited to submit their application, quoting the competition number, to:

Human Resources
Bloorview Kids Rehab
150 Kilgour Road, Toronto, Ontario M4G 1R8
Fax: (416) 424-3868
E-mail: humanresources at bloorview dot ca *(see Note below)

*Note: Copy the above e-mail address into the To field of your e-mail message and reconstruct the e-mail address by removing the spaces and replacing the “at” and “dot” with the proper symbols (@ and .) respectively.

Bloorview Kids Rehab is an equal opportunity employer.

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