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About Bloorview

Policies & Practices: Privacy Guide

For Clients and Families

Our Commitment to Privacy

At Bloorview Kids Rehab, we are committed to protecting your privacy. Although it is important to collect and use your health information to provide the best care possible, we ensure that all health information is treated with respect and dignity.

As a hospital, Bloorview’s Privacy Policy and procedures are guided by the Personal Health Information Protection Act and the Public Hospitals Act.

Why does Bloorview Kids Rehab collect health information?

We collect basic information including your name, address and date of birth so that we will know who you are each time you visit.

Your health record is updated each time you visit Bloorview. This information is available to the professionals involved in your care. 

We share your information with the caregivers who referred you to Bloorview Kids Rehab, and the people who help us plan your discharge. Your information may also be shared on an as-needed basis with the agencies and businesses that make sure you get the special equipment you need.

Who does Bloorview share my health information with? 

To ensure the best in family-centred care, Bloorview Kids Rehab may disclose information to:

  • Your next-of-kin (family member) or legal representative – a person you choose.
  • Your caregivers both inside and outside the hospital.
  • Health regulatory agencies (for example, agencies that track hospital services).
  • Public authorities, as permitted and required by law (for example, child welfare to ensure the safety of our clients).
  • Researchers, if you or your child have agreed to take part in an approved research study.

How is my health information used?

We use your health information for these purposes:

  1. To provide you with health care services. You will have tests and treatments when you visit Bloorview, and we keep a history of this activity for your future medical care.
  2. To make our health services better and more efficient, we may send you Client/Family Satisfaction Surveys to help us provide the best care possible for your child.
  3. To support Bloorview’s research programs.  Researchers working on approved studies may see your personal health information, provided that you have given consent and that privacy issues have been addressed relating to the Personal Health Information Protection Act and other laws.
  4. To support Bloorview’s educational activities as a teaching hospital that trains new doctors, nurses, and other health care professionals. Students work with health care teams under the guidance of qualified teachers.
  5. For payment of your care. We collect your health insurance number because it is needed to receive payment for your health care services from the government.
  6. For fundraising. Bloorview Kids Foundation is dedicated to raising money for Bloorview to pay for programs, services, equipment, research, and client and family needs. The Foundation may contact you from time to time, but the Foundation does not buy, sell or trade donor lists.
  7. To keep you informed of any important or interesting things happening at Bloorview.

Removing my name

You may have your name removed from fundraising, satisfaction surveys and publicity mailing lists at any time by contacting Bloorview’s Privacy Officer.

Who do I contact for more information?

The Privacy Officer can tell you more about how Bloorview protects your health information, how you can view your health record and will respond to any concerns. 

Contact the Privacy Officer:
Tel: 416 425 6220, extension 3507
Toll Free: 800 363 2440

E-mail: privacy at bloorview dot ca

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